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Terms of Sales

These general conditions of sale are concluded between:
TigerBalm-Shop, online sale website wellness products, hereinafter referred to as “”
Any individual wishing to make a purchase via the website, hereinafter referred to as "Customer”
On the other hand,



These conditions aim to define the terms of online sales between and customer, from order to delivery. Any order implies the customer irrevocable acceptance of these terms and conditions. The parties agree that their relations will be governed exclusively by them, constituting the Agreement. The validation of the order implies acceptance of the terms of sale.
The customer declares being of legal age and not under guardianship. reserves the right to modify these Terms of Sale. However, it will be applied the general sales conditions in force at the site at the date of the order place by the customer.



The website aims to sale wellness products. The products offered for sale by are those listed on the site the day of the consultation of the site by the customer. All product offers are valid while stocks last.


Prices are quoted in Euros. reserves the right to change prices. However, it will apply the price in effect on the website at the date of the order place by the customer.



Any order implies express and irrevocable acceptance of prices and descriptions of products available for sale.
The order will be complete only after the last validation of the online ordering payment screen. After the last click of acceptance, the order is considered irrevocable. For confirm that the order has been taken into account by an email will be send to the customer. For any questions concerning the status of your order, thank you to contact email.



Payment is due upon ordering by credit card. Payment is made online through the secure payment platform for a service provider specialized in online payment. The customer who placed an order will be able to print the invoice by logging on the website, in the area provided for this purpose.

Secure payment

To ensure the security of payments, uses the secure payment services of a service provider specialized in online payment. The banking data entered by the customer are encrypted (SSL security standard) and therefore do not circulate unencrypted on the Internet (see the “Secure Payment”).


Shipping, conditions and delivery times

All the announced deadlines are calculated in working days taken into account the time of preparation, shipping and delivery of the carrier. The products are delivered to the shipping address provided during the order process (see “Delivery " ).


Protection of personal data

Personal information are needed to process orders, the collection of this information in the context of online selling is required. This information remains strictly confidential and is intended only



The Customer is informed that the site resorts to the use of cookies. A cookie is a file stored on the Customer PC. It aims to report a previous visit of the Customer on the Site. Cookies are used by the website in order to personalize the service offered to the customer. The Customers retains the right to refuse cookies by configuring their browser. They lose the ability to customize the service which is issued by the website


Force majeure will not be responsible for non - performance of its obligations under this agreement in the case such non-performance is caused by force majeure, in particular in the event of strike disturbance of postal services and / or communication . will notify the Customer of an event of force majeure as soon as possible. The Parties agree to consult each other to determine the order processing arrangements during the period of force majeure. If necessary, will proceed to the customer payment refund.